Cook Children's Earns Pinnacle of Excellence Award for Patient Experience

Cook Children’s Health Care System was awarded the 2025 Pinnacle of Excellence Award for our inpatient experience from Press Ganey.   

This prestigious recognition reflects the consistent dedication and hard work that takes place at Cook Children's. Drawing on three years of data, this award places the health care system in the top three pediatric organizations in the country for overall patient rating and the likelihood of families to recommend for care.   

Press Ganey is a global leader in health care experience solutions and collaborates with more than 41,000 health care facilities to enhance overall safety, quality and experience of care.  

Following the Guardian of Excellence awards in 2023 and 2024, Cook Children’s has now reached a new peak. This latest honor represents the highest achievement awarded to the organization from Press Ganey further cementing Cook Children's unwavering commitment to the patient experience. 

“Caring for children requires more than clinical excellence. It requires heart,” Megan Chavez, Senior Vice President, Chief Experience Officer said. “This award is a testament to the many ways our teams turn fear into comfort and uncertainty into hope. The exceptional experiences created for children and their families through kindness, teamwork and dedication create a safe and healing experience for every child.” 

Despite this rapid growth, Cook Children's remains steadfast in its Promise that every child receives the very best care. The health care system dedicates this achievement to all 10,000 members of its team. Every employee plays a vital role in shaping a family’s experience and upholding a legacy of award-winning care.